Tuesday, November 10, 2009
Thursday, October 29, 2009
Altigen features enable you to respond on the fly to voicemail messages http://tinyurl.com/yfftjh4 Business Phone Dealer Tampa Bay
Seamless Communications - another feature provided by Altigen's Extension Anywhere capability. http://tinyurl.com/yj84vcp
Saturday, October 24, 2009
Friday, October 2, 2009
Thursday, August 20, 2009
Thursday, July 30, 2009
Busy couple of weeks
It has been a busy two weeks. New software deployments at clients. 15 hours troubleshooting a problem on a Verizon FiOS circuit. Now there was a fiasco, my client moved from out in Seffner to a new location in Plant City, this should have been a simple morning.
Go to the clients old location, back up, shut down the phone server. Take the phone server and the Ingate to the new location. Reprogram the Ingate, set the new public IP on the Altigen MAX1000 and every one should be happy.
Nope.
After reprogramming everything we found that the Ingate would not talk to the Verizon gateway. It could not be pinged from outside the building as well.
I immediately suspected a problem with provisioning on Verizons Gateway.
Many hours on the phone with Verizon tech support to no avail, even had one of their customer service people on site, he was unable to get more than one public IP at a time to work. At 5 PM as the Verizon tech was going out the door he made the comment that he suspected an issue on Verizon's end, but he was done for the day.
Verizon of course insisted it was the clients VPN router, but after a couple of minutes, reprogramming a laptop to test with I proved that in fact there was an issue with the Verizon ciruit. Verizon insisted on having their Westell router put back in place before they would trouble shoot any further, ok, reprogrammed and reinstalled, still the same problem.
You could only get one public IP at a time on the circuit. It did not matter if it was a Verizon router, laptop, VPN router or my spare test router. Once a single public IP was on the circuit you could not get any other device to talk to the gateway. Turn off the existing working device, and suddenly one of the other two non working would start to work.
Hello Verizon, this is a gateway issue on your part.
Finally, after 12 man hours of troubleshooting time both with and without Verizon tech support I got ahold of a Verizon employee who listened to what I was saying, Joel Zxxx278 you are a lifesaver, along with Bill Vxxx305 they determined that in fact it was a provisioning problem on Verizon's gateway 96.xxx.xx.1, the sad part of this is the bill that I had to present to the client because Verizon's tech support could not / would not solve the issue. 12 man hours were wasted due to the incompetence or lack of concern of most of Verizon's FiOS tech support. (In reality I guess it would be 11.5 hours wasted, it did take me 30 minutes to determine that it was a Verizon Gateway issue to start with)
Once again, if it had not been for Joel and Bill I would still probably be fighting a problem on Verizon's circuits.
Tomorrow should be an easier day, another 50+ seat Vipre deployment, then a little more work on the VoIP domain for our failover system, and time to do a little more research on Altigen's new 6.5 release with its built in failover capabilities.
Go to the clients old location, back up, shut down the phone server. Take the phone server and the Ingate to the new location. Reprogram the Ingate, set the new public IP on the Altigen MAX1000 and every one should be happy.
Nope.
After reprogramming everything we found that the Ingate would not talk to the Verizon gateway. It could not be pinged from outside the building as well.
I immediately suspected a problem with provisioning on Verizons Gateway.
Many hours on the phone with Verizon tech support to no avail, even had one of their customer service people on site, he was unable to get more than one public IP at a time to work. At 5 PM as the Verizon tech was going out the door he made the comment that he suspected an issue on Verizon's end, but he was done for the day.
Verizon of course insisted it was the clients VPN router, but after a couple of minutes, reprogramming a laptop to test with I proved that in fact there was an issue with the Verizon ciruit. Verizon insisted on having their Westell router put back in place before they would trouble shoot any further, ok, reprogrammed and reinstalled, still the same problem.
You could only get one public IP at a time on the circuit. It did not matter if it was a Verizon router, laptop, VPN router or my spare test router. Once a single public IP was on the circuit you could not get any other device to talk to the gateway. Turn off the existing working device, and suddenly one of the other two non working would start to work.
Hello Verizon, this is a gateway issue on your part.
Finally, after 12 man hours of troubleshooting time both with and without Verizon tech support I got ahold of a Verizon employee who listened to what I was saying, Joel Zxxx278 you are a lifesaver, along with Bill Vxxx305 they determined that in fact it was a provisioning problem on Verizon's gateway 96.xxx.xx.1, the sad part of this is the bill that I had to present to the client because Verizon's tech support could not / would not solve the issue. 12 man hours were wasted due to the incompetence or lack of concern of most of Verizon's FiOS tech support. (In reality I guess it would be 11.5 hours wasted, it did take me 30 minutes to determine that it was a Verizon Gateway issue to start with)
Once again, if it had not been for Joel and Bill I would still probably be fighting a problem on Verizon's circuits.
Tomorrow should be an easier day, another 50+ seat Vipre deployment, then a little more work on the VoIP domain for our failover system, and time to do a little more research on Altigen's new 6.5 release with its built in failover capabilities.
Thursday, July 16, 2009
A day of housekeeping
It was not one of those planned events but through the course of the day as things just seemed to happen:
Finally deployed the new Vipre Enterpise in house, I had been sitting on it waiting for some spare time, oh well. Spare time does not seem important when the server that Mailsite, our mail server resides on decided it was time to bring a little excitement into my life.
Not a major issue, but it will take a couple of restarts, ok no problem, set all services that I don't need to manual. Since we're down lets roll out the new Vipre Enterprise, installation was straightforward and quick. One call to Tech support to understand how to exclude a directory and we were on our way.
Went into services and put the Mailsite services as well as the others I had put on manual back on automatic, did a restart. What do you mean the mail services failed to start? Ooops, license expired last week, the restart triggered the shutdown of all services.
Ok, no email, need to get new license. Having delivered customer service in various technology fields over the past several years I really appreciate what a pleasure it is to work with a company that understands customer service, in less than 15 minutes I had a new license and was back up and running.
As the old saying goes " When you are up to your ass in Alligators, it's hard to remember the object was to drain the swamp"
Kudos to the tech support folks at Rockliffe www.mailsite.com and Vipre www.SunbeltSoftware.com for exceptionally friendly and fast support.
Finally deployed the new Vipre Enterpise in house, I had been sitting on it waiting for some spare time, oh well. Spare time does not seem important when the server that Mailsite, our mail server resides on decided it was time to bring a little excitement into my life.
Not a major issue, but it will take a couple of restarts, ok no problem, set all services that I don't need to manual. Since we're down lets roll out the new Vipre Enterprise, installation was straightforward and quick. One call to Tech support to understand how to exclude a directory and we were on our way.
Went into services and put the Mailsite services as well as the others I had put on manual back on automatic, did a restart. What do you mean the mail services failed to start? Ooops, license expired last week, the restart triggered the shutdown of all services.
Ok, no email, need to get new license. Having delivered customer service in various technology fields over the past several years I really appreciate what a pleasure it is to work with a company that understands customer service, in less than 15 minutes I had a new license and was back up and running.
As the old saying goes " When you are up to your ass in Alligators, it's hard to remember the object was to drain the swamp"
Kudos to the tech support folks at Rockliffe www.mailsite.com and Vipre www.SunbeltSoftware.com for exceptionally friendly and fast support.
is taking a break after an easy Vipre Enterprise deployment. With at least one more 50 seat deployment by EOM. http://ping.fm/aPxzY
this is what I'm talking about Microsoft, Altigen and Synnex http://ping.fm/Fcb3i Tampa Bay phone systems
Tuesday, July 14, 2009
Made in the USA Microsoft Altigen phone systems
You don't have to be a Fortune XXX company to have the best in IPBX / Unified Communications platforms. Florida Unified Communications Solutions offers the best of Microsoft OCS and Altigen Communications integrated systems in Florida.
Based out of the Tampa Bay area we have Microsoft certifed systems engineers (MCSE) on staff that are also Altigen Certified Systems Engineers.
Altigen and its Max Communications Server software platform can be deployed on an HP server running Microsoft Server OS and offers a "made in the USA" solution that no other current telephony provider can match.
If you want to have the best phone system / PBX solution that works natively with your Microsoft investment contact us at 813-527-0180 or visit us at http://www.myaltigentech.com/ we look forward to helping you with all of your business phone systems needs in the greater Tampa Bay area.
Based out of the Tampa Bay area we have Microsoft certifed systems engineers (MCSE) on staff that are also Altigen Certified Systems Engineers.
Altigen and its Max Communications Server software platform can be deployed on an HP server running Microsoft Server OS and offers a "made in the USA" solution that no other current telephony provider can match.
If you want to have the best phone system / PBX solution that works natively with your Microsoft investment contact us at 813-527-0180 or visit us at http://www.myaltigentech.com/ we look forward to helping you with all of your business phone systems needs in the greater Tampa Bay area.
Monday, July 13, 2009
SystemTamers / Florida Unified Communicatons Solutions - is the oldest exclusive Altigen Communications dealer based in the Tampa Bay market.
Located in Land O Lakes, FL we have been an Altigen dealer since 2005 and have been maintaining Altigen IPBX systems in call centers since late 2003. From 2003 until mid 2008 we accrued on site working experience of over 15,000 man hours.
We have designed and successfully deployed Disaster Recovery / Business Continuity solutions revolving around the Altigen / Microsoft platforms to numerous clients throughout the South East.
From simple phone systems to complete and fully integrated Unified Messaging / Communications implementations we have the hands on experience on Altigen Communications IPBX / Unified Communications implementations.
Our complete service department is Altigen and Microsoft certified.
Located in Land O Lakes, FL we have been an Altigen dealer since 2005 and have been maintaining Altigen IPBX systems in call centers since late 2003. From 2003 until mid 2008 we accrued on site working experience of over 15,000 man hours.
We have designed and successfully deployed Disaster Recovery / Business Continuity solutions revolving around the Altigen / Microsoft platforms to numerous clients throughout the South East.
From simple phone systems to complete and fully integrated Unified Messaging / Communications implementations we have the hands on experience on Altigen Communications IPBX / Unified Communications implementations.
Our complete service department is Altigen and Microsoft certified.
Friday, July 10, 2009
Altigen hits the road with Microsoft, Synnex and HP. http://ping.fm/lEhvJ Microsoft Partner Conference
Monday, July 6, 2009
Does your business phone make phone calls?
When you are looking for a business phone system, otherwise known as a PBX or IPBX in Tampa Bay or along the West coast of Florida give me a call. There are many different routes to look at to satisfy your business communications needs.
On premise PBX, hosted IPBX, Microsoft Unified Communications solutions. What it comes down to is what do you need to satisfy your current business requirements, what paths are available as your business grows. Will you have to replace the hardware you start with to grow, or is the system / software expandable.
We are familiar with a number of systems that are sold to businesses that contact us too late to find out that they purchased a system that does not easily integrate with their Microsoft server or desktop platforms, has limited or no expansion capabilities, requires expensive onsite service calls to perform basic tasks etc...
We can offer you systems that allow you to use your cell phone as a true mobile extension off of your phone system, this means that you make calls off of your cell phone that have the same funtionality as your desk phone, shows your main business or DID number, transfer to another extension or outside number, send the call to voice mail, conference up to 5 other callers, record on demand, track all company phone traffic with the built in Call Detail Reports including your company cell phone usage and more
Before you make that purchasing decision, let me show you a number of alternatives, answer any questions that you may have, regardless of the product make.
We offer Altigen Communicatons products the leading provider of Microsoft Based VoIP and Unified Communications solutions.
On premise PBX, hosted IPBX, Microsoft Unified Communications solutions. What it comes down to is what do you need to satisfy your current business requirements, what paths are available as your business grows. Will you have to replace the hardware you start with to grow, or is the system / software expandable.
We are familiar with a number of systems that are sold to businesses that contact us too late to find out that they purchased a system that does not easily integrate with their Microsoft server or desktop platforms, has limited or no expansion capabilities, requires expensive onsite service calls to perform basic tasks etc...
We can offer you systems that allow you to use your cell phone as a true mobile extension off of your phone system, this means that you make calls off of your cell phone that have the same funtionality as your desk phone, shows your main business or DID number, transfer to another extension or outside number, send the call to voice mail, conference up to 5 other callers, record on demand, track all company phone traffic with the built in Call Detail Reports including your company cell phone usage and more
Before you make that purchasing decision, let me show you a number of alternatives, answer any questions that you may have, regardless of the product make.
We offer Altigen Communicatons products the leading provider of Microsoft Based VoIP and Unified Communications solutions.
Saturday, July 4, 2009
Friday, July 3, 2009
Thursday, July 2, 2009
Tuesday, June 30, 2009
Monday, June 29, 2009
Darr Palmer
FloridaUnified Communications Solutions
(813) 333-6277 x201
www.systemtamers.com
Technology Trembles at the mention of our name!
Please consider the environment before printing this e-mail.
This message contains information from Florida Unified Communications Solutions, a Palmer Diversified Ventures company, that is privileged and confidential, and intended for the individual(s) named only. If you are not the intended recipient be aware that any disclosure, copying, distribution or use of the contents is prohibited. If you have received this message in error, please reply to the sender that you have received the message in error, or notify us by telephone 813-918-1447 immediately, and delete the original message.
FloridaUnified Communications Solutions
(813) 333-6277 x201
www.systemtamers.com
Technology Trembles at the mention of our name!
Please consider the environment before printing this e-mail.
This message contains information from Florida Unified Communications Solutions, a Palmer Diversified Ventures company, that is privileged and confidential, and intended for the individual(s) named only. If you are not the intended recipient be aware that any disclosure, copying, distribution or use of the contents is prohibited. If you have received this message in error, please reply to the sender that you have received the message in error, or notify us by telephone 813-918-1447 immediately, and delete the original message.
Friday, June 19, 2009
Wednesday, June 17, 2009
Tuesday, June 16, 2009
Friday, June 12, 2009
Weather the storms
A partial checklist of things to be aware of to help you achieve business continuity during adverse weather.
Battery backups – does all of your sensitive electronics equipment run through a battery backup or at the very least a good surge suppressor.
When was the last time you tested the battery backup?, but wait don’t pull that plug yet, is the battery and/or battery backup itself over 24 months old? Do you know that the industry recommended service life for a battery in most battery backups is only 18 months?
Phone circuit surge protection – Are your copper phone circuits run through surge suppression before entering your phone network? A single surge can cause thousands of dollars of damage, and rarely covered under any type of maintenance or warranty plans.
Data circuit surge protection – is there any surge protection in place on any of your network nodes? Do they all tie into a common ground point?
Data backups – do you do onsite backups of your business data? Do you remove the backups offsite and rotate them back on? If you don’t and it is a close enough strike you risk losing your valuable business data, including the backups. Oh, your data is backed up over the internet every night. Ok, how long does it take you to get your data back from offsite? Do you have to download it? Do you wait on CD’s to be shipped? How much business is going to be lost waiting on the recovery time?
Phone System- In the event your phone system is taken out by the storm, how long will it take you to locate the phone number to call, your account number information, do you want all your numbers forwarded to a single line, or do you have sales, customer service, accounting and human resource numbers to forward. How much business may be lost during the time it takes you to at least get the numbers forwarded. Make a list, instruct your key employees when to make the call to your phone service provider if you are not always there. Better yet, let’s talk about a phone solution that automatically handles this for you.
Battery backups – does all of your sensitive electronics equipment run through a battery backup or at the very least a good surge suppressor.
When was the last time you tested the battery backup?, but wait don’t pull that plug yet, is the battery and/or battery backup itself over 24 months old? Do you know that the industry recommended service life for a battery in most battery backups is only 18 months?
Phone circuit surge protection – Are your copper phone circuits run through surge suppression before entering your phone network? A single surge can cause thousands of dollars of damage, and rarely covered under any type of maintenance or warranty plans.
Data circuit surge protection – is there any surge protection in place on any of your network nodes? Do they all tie into a common ground point?
Data backups – do you do onsite backups of your business data? Do you remove the backups offsite and rotate them back on? If you don’t and it is a close enough strike you risk losing your valuable business data, including the backups. Oh, your data is backed up over the internet every night. Ok, how long does it take you to get your data back from offsite? Do you have to download it? Do you wait on CD’s to be shipped? How much business is going to be lost waiting on the recovery time?
Phone System- In the event your phone system is taken out by the storm, how long will it take you to locate the phone number to call, your account number information, do you want all your numbers forwarded to a single line, or do you have sales, customer service, accounting and human resource numbers to forward. How much business may be lost during the time it takes you to at least get the numbers forwarded. Make a list, instruct your key employees when to make the call to your phone service provider if you are not always there. Better yet, let’s talk about a phone solution that automatically handles this for you.
Friday, June 5, 2009
Thursday, June 4, 2009
Wednesday, June 3, 2009
Tuesday, June 2, 2009
Monday, June 1, 2009
Sunday, May 31, 2009
Friday, May 29, 2009
Thursday, May 28, 2009
Wednesday, May 27, 2009
Sunday, May 24, 2009
Friday, May 22, 2009
Thursday, May 21, 2009
Wednesday, May 20, 2009
Thursday, May 14, 2009
Wednesday, May 13, 2009
Tuesday, May 12, 2009
Monday, May 11, 2009
Sunday, May 10, 2009
Friday, May 8, 2009
Thursday, May 7, 2009
Wednesday, May 6, 2009
Tuesday, May 5, 2009
Monday, May 4, 2009
Thursday, April 30, 2009
Wednesday, April 29, 2009
Tuesday, April 28, 2009
Monday, April 27, 2009
Sometimes you sail, sometimes you sand bottom paint
I had been looking forward to a weekend of sailing, the weather was perfect but Sam McGee has a dirty bottom, hopefully the diver will get it cleaned this week. So instead I spent the weekend working on Ishtar.
Managed to get 9 of the porthole openings cut out, working on taping and sealing the edges of the cabin sides prior to mounting the portholes.
Worked on the design for the chart table a little bit, and just did a little clean up in the boat shed.
Started removing the bottom paint from around the exposed areas on the starboard side in preparation for repairing the barrier coat.
No sail time this weekend, but I am one weekend closer to finishing this 6 month (4.5 years so far) project.
Managed to get 9 of the porthole openings cut out, working on taping and sealing the edges of the cabin sides prior to mounting the portholes.
Worked on the design for the chart table a little bit, and just did a little clean up in the boat shed.
Started removing the bottom paint from around the exposed areas on the starboard side in preparation for repairing the barrier coat.
No sail time this weekend, but I am one weekend closer to finishing this 6 month (4.5 years so far) project.
Saturday, April 25, 2009
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