It was not one of those planned events but through the course of the day as things just seemed to happen:
Finally deployed the new Vipre Enterpise in house, I had been sitting on it waiting for some spare time, oh well. Spare time does not seem important when the server that Mailsite, our mail server resides on decided it was time to bring a little excitement into my life.
Not a major issue, but it will take a couple of restarts, ok no problem, set all services that I don't need to manual. Since we're down lets roll out the new Vipre Enterprise, installation was straightforward and quick. One call to Tech support to understand how to exclude a directory and we were on our way.
Went into services and put the Mailsite services as well as the others I had put on manual back on automatic, did a restart. What do you mean the mail services failed to start? Ooops, license expired last week, the restart triggered the shutdown of all services.
Ok, no email, need to get new license. Having delivered customer service in various technology fields over the past several years I really appreciate what a pleasure it is to work with a company that understands customer service, in less than 15 minutes I had a new license and was back up and running.
As the old saying goes " When you are up to your ass in Alligators, it's hard to remember the object was to drain the swamp"
Kudos to the tech support folks at Rockliffe www.mailsite.com and Vipre www.SunbeltSoftware.com for exceptionally friendly and fast support.
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